Warranty

Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to: Order number purchased through our official website. Sales invoices and order confirmation emails that clearly display product descriptions, prices, and sales channels. The limited warranty period is 12 months from the date of purchase by the original consumer. It is limited to the country of purchase and once the item is brought or shipped to another country, it will be void.

Warranty Exclusions

1. Misuse, abuse, accidental damage or damage due to force majeure such as lightning strike, tornado, hurricane, etc.
2. Unauthorized modification, repair, disassembly or operation without following official instructions or manuals.
3. Purchase from unauthorized resellers.
4. Special use for purposes other than normal consumer use.
5. Product lost, stolen or fully refunded.
6. Exposure to any defects or damage caused by excessive heat, cold, liquids or other external causes.
7. Invalid proof of purchase.
8. Expiration of warranty period
9. The product model on the warranty certificate does not match the actual item.
10. Change the warranty certificate without authorization.
11. The product wears out due to the use time.
12. Product as gift

Order Cancellation

Customers can request cancellation of their order within 48 hours of placing it in our official website by email or phone. If the product has not been shipped, we will refund it immediately. However, if the product has already been shipped, an interception fee will be charged. Please note that transaction fees may be charged depending on the payment channel after the product is shipped. If you refuse to receive the goods, double shipping costs will be deducted from the original payment.

Claims Process

Please contact our service department for assistance with the warranty and returns process, provide proof of purchase and ask for Return Material Authorization (RMA) number. Please follow the instructions directed by our service department for proper packaging and safe returns. All shipping costs for returns shall be borne by the customer.

For any warranty claims, please have it repaired by our service center or replaced with a replacement product with equivalent specifications depending on the model and service life. In the case of replacement, a refurbished model of equal value may be offered, and delivery of the replacement will be arranged within 7 working days after confirming that the defective item has been received in our warehouse (depending on the change caused by force majeure). The exchange product bears the remaining warranty period of the original product or 30 days from the date of replacement, whichever is greater. For any out-of-warranty claims, please contact our service department first for more details.

Disclaimer of Implied Warranties

This limited warranty is in lieu of all other warranties, express or implied, including any warranties of fitness for a particular purpose or purpose, and any implied warranties of merchantability that apply to our products. We and our affiliates shall not be liable for any special, incidental or consequential damages, including lost profits. Except as provided in this agreement, there are no extended warranties.

This Limited Warranty may only be modified by us. The duration of any implied warranties permitted by law shall be limited to the terms of the express warranties in this agreement. Some states do not allow limits on the duration of an implied warranty, so the above limitations may not apply to you. We reserve the right to modify and final interpretation.